Consulting
Helping Improve Your Organization
Consulting Services Offered
Data-Driven Technology
Design, development, and implementation of data-driven systems and data science applications
Fractional Leadership
Fractional leadership of Data, Analytics, and/or Technology teams, initiatives, or specialized projects
Data Strategy
Data strategy, data analytics, solution design & deployment, technology adoption, and communication
Voice of the Organization
Voice of the organization feedback and participation program design and technology development
Current State - Future State
Organizational evaluation and improvement roadmap for data-driven processes and technologies
Facilitation
Facilitating organizational change through cross-departmental teams and working sessions
Career Highlights
Relevant Experience I Bring to Your Organization
Data-Driven Transformation Highlights
Continuous Improvement
At Toyota Motor Sales, USA - Created the methodology and data technology used to target, measure, and continuously improve direct-to-customer outreach campaigns – national, dealership, and local outreach. At R.L. Polk & Co., provided the same for the entire US Auto Industry.
Digital Media and Technology
Set up and led Business Intelligence, data science innovations, and back-end technologies for three #1 digital media companies, BizRate.com, Telescope, Inc., and Evite.com.
Nationwide Network of Districts and Local Sites
At the Fortune 500 company Aramark Uniform Services – Established and led Business Intelligence and web-based technologies for a nationwide network of districts and local facilities that support district and national improvement while enabling local sites to reflect their own local conditions.
Wrote two-thirds of the strategic plan establishing data-driven goals and actions for achieving them.
Compliance & Stakeholder Improvement Teams
At Metropolitan Water District of SoCal, the world’s largest urban water agency - Formed and led stakeholder improvement teams to create the health, safety, and environmental compliance policies and procedures used by all departments. Adopted as the compliance manual by some of the largest water agencies in the US.
Educational Improvement
Organizational transformation and technology consultant at Alta Public Schools charter management organization - Established digital and classroom technology, voice of the school surveys, school performance dashboards, social media, and data-driven strategic planning & improvement.
Data Science Innovation Highlights
Automated Feedback and Improvement
Built the School Voices 360 automated platform for continuous school feedback, participation, and improvement. Combines best practices from Improvement Science, Data Science, and Digital Technology with decades of expertise in Education to simplify school and district improvement for busy administrators.
Stakeholder Engagement
Built the new vote counting system used for nearly all TV voting shows in the USA at Telescope, Inc., including American Idol, America’s Got Talent, and many others. Transformed from basic vote counting into an integrated customer feedback platform gathering TV viewer participation across all media platforms: phone, web, mobile, and social media.
Customer Insights and Targeted Outreach
Created BizRate’s ePersonalities tool, used to make online recommendations across all major retail stores on the Internet, based on shopper feedback and understanding the differing preferences of shopper personas.
Created R.L. Polk’s Multidimensional Buy Rate statistical technique used by all major Automakers in the USA to identify the preferences of different customer groups based on demographics, geography, and lifestyle
Data-Driven Technology
Architected and led cross-departmental teams to build and deploy analytical data warehouses, data-driven/digital technology, and web applications for industry-leading companies and startups.
Relevant Leadership Experience
Led data-driven improvement for: